Santander has announced talking ATMs for blind and visually impaired customers across all of its UK branches.
Many banks offer talking ATMs at some branches, but Santander’s move makes it the first bank to offer the service at every one of its UK outlets – around 1,400. In May, HSBC launched 1,500 talking cash machines around its UK branch network.
To use the service, customers can plug earphones into a socket on the front of the ATM, and voice assistance will then guide them through operating the machine. Users can also choose whether to use the ATM screen during the process for some functions (for example, if they are partially sighted and can see some information on-screen) or not at all. Staff in the branches will give out headphones to customers who don’t have their own.
Santander worked with the Royal National Institute of Blind People (RNIB) and the Digital Accessibility Centre to design the service.
To find out which banks have talking ATMs, search the Link ATM Locator tool, which gives users a map of cash machines in an area and lists facilities, including audio assistance and wheelchair access
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