CQC want more older people, and their families and friends to share their experiences of health and social care with them.
Research has shown that older people are less likely to complain about services and less aware of the different ways they can share their views.
However the CQC also know that older people are the most regular users of health services. Two out of three people admitted to hospital and 70 per cent of hospital emergency beds are taken by those aged 65 and over. It’s vital that the voices of our growing elderly population are heard.
If you’re aged 60 or over and receiving care, or a friend or family member of someone who is, they want you to tell them about the care you’ve received, good or bad.
CQC are running the ‘Worked up? Speak up’ campaign from 6 March – 12 March to educate patients about the standards of care they have a right to expect and to let them know that they can feedback to CQC about their care.
Providing CQC with this information will help them improve the overall quality of care in England. It will also help to prevent poor care and abuse happening to others in the future.